After the free initial phone consultation call has taken place, you will need to use the website calendar to book and pay for an in-person home planning appointment charged at the standard hourly rate of £50. 

During the in-home planning visit, I will measure the existing storage spaces, identify existing storage equipment that can be used, take ‘before’ photos, assess the volume of items to be sorted through and advise the likely length of time required to complete your bespoke job. 

If you decide to go ahead with booking Seeking Serenity’s home decluttering and organisation service, you can use the same website booking calendar to choose your declutter date. You will need to pay a 50% deposit at the time of booking to secure your date(s). 

You can schedule and pay for your in-home planning consultation, short (4 hour) declutter day or full (7 hour) declutter day bookings via the ‘Book Now’ button on the website.

After your declutter session is over, you will be sent an invoice for the remaining amount owed via email. This needs to be paid within seven working days via the ‘Pay Now’ button at the bottom of the electronic invoice. You can select Google Pay or Apple Pay if you like.

In appreciation of their vital service to our community, Seeking Serenity decided to give clients who are currently working for NHS, State Schools or registered charities a 10% discount. This applies to only short day or full day bookings (not the three day package option). Clients must provide dome form of proof e.g. valid ID badge or work email address. The discount will be deducted from the final invoice upon booking completion.

The three-day package, saving clients £100 off the usual price, must be used to book three x seven-hour-long days. These can be booked consecutively or spread over a one month period depending on the client’s preference. The key worker discount cannot be applied to three-day bookings because there is already a discount offered on this package.

Yes! To make your home as beautiful and easily maintainable as possible, I might recommend during the in-home planning appointment that additional storage or organisational tools would maximise your results. For example, slimline hangers, stackable boxes, drawer dividers etc.

If you do not have time to shop for these recommended items yourself, you have the option to pay me an additional one hour (charged at standard rate of £50) to order the required items online and transport them to your home on the declutter day. However, any larger or heavier storage items will need to be delivered directly to your home address. 

I will also bring an extra back-up supply of commonly-used storage equipment in my car on the declutter day just in case you wish to purchase additional last-minute items. A price list will be available and the cost of the agreed items will be added onto your job invoice.

I recommend that you pre-book a free charity shop collection service to come to your address the next day after the decluttering session has been completed. This gives you time to carefully consider your donations overnight and allows you the freedom to change your mind - reducing the risk of regrets. 

However, if you are confident in your clearance choices and prefer for me to remove the items out of your home straight away, you can pay for an additional one hour of my time, charged at the standard hourly rate of £50. I will only be able to take one car load of items to donate to charities or drop to the recycling plant. Once the car has left your address, it is not possible to change your mind or recall any donated/binned items. If larger quantities of items or heavy items require removal from your home, you will need to arrange for skip hire instead.

I’m afraid not. Many clients wish to re-sell some of their decluttered items on platforms such as Ebay, Vinted or Depop. This is great and I’m all for recycling! But I don’t get involved in this process because it would not be cost-effective for you.

Light cleaning equipment for me to quickly freshen up your emptied cupboards with. E.g. your preferred brand antibacterial spray, polish, cloth, hoover and duster.

Enough strong black bags/robust boxes to contain all of your decluttered items.

A valid car parking permit for me to park directly outside your address for the duration of the home consultations and decluttering sessions.

Morning sorting phase (I work solo or we can work together to speed it up):

I will meet you for the first 15 minutes to re-confirm the aims of the session. I will then take all of your belongings out of the cupboards and categorise them. The length of time required for this sorting task depends on the volume of your items. If you are available to take the whole morning off of work to work alongside me during the sorting phase then it will enable considerably faster progress and allow better results to be achieved during the session. Otherwise, if that is not possible for you, I will work independently and as quickly as possible to sort the categorised items while you get on with your usual work from home in a different room during the morning sorting phase. 

Mid point edit phase (must work together):

Once the sorting phase is completed around lunchtime, you must be available to spend between 1-2 hours working with me to go through each categorised pile to decide which items you wish to donate, recycle, store elsewhere or sell. 

Afternoon reorganising phase (I work solo while you chill):

You can then go and relax elsewhere in the house while I work independently to put away all of your kept belongings in an orderly and aesthetically-pleasing way. I may need to ask you some questions throughout the re-organisation section of the appointment so you will need to be available to answer Whatsapp messages throughout the afternoon.

Final wrap up phase (both together):

30 minutes before the end of every booked session, you will need to be present in person to do a walk through with me. This is important because it ensures that you know where to find all your belongings and are able to maintain your new organisational systems long term.

My usual working hours are 9:30am - 5pm for a full seven-hour declutter day (excluding a 30 minute unpaid lunch break) or 9:30am - 1:30pm for a four-hour half day booking. The exact start and end times may sometimes be amended depending on your work schedule/ childcare needs.

It is not always possible to anticipate exactly how long will be needed. Some clients take longer to make decisions than others. Some people request for me to do additional areas of their home while I’m on site. Others become unavailable to assist the declutter process due to short notice work demands. All these factors can slow down the timing. 

If I believe that a job in progress is likely to take longer than originally budgeted for, I will flag this up at the earliest possible opportunity and ask you to pick your highest priority tasks to be completed first. Any additional overtime, agreed verbally by both parties during the declutter session, will be charged at the standard hourly rate of £50, in 15-minute increments. For instance, if finishing at 5.10 pm, you may be charged an additional £12.50. 

Additional follow up half-day sessions may also be booked if you like.

Car journeys of up to 30 minutes from my address in East London (E6) are complimentary and included within the booking price but jobs located further afield do incur extra travel charges. Petrol is charged at £0.50 per mile and my extra travel time will be added at the standard hourly rate, in 15 minute increments. 

Any required Congestion Charge or tunnel/bridge/road toll fees will be added to the invoice for you to pay too.

Long distance jobs requiring me to book overnight accommodation or pay other travel-related expenses will be agreed in advance and added to your invoice.

Cleaning:

On your declutter day, I will lightly clean the emptied cupboards, using the cleaning products and tools you have provided. This will help give you a fresh slate before I put your selected belongings back neatly. You may wish to book an external company to undertake a deeper cleaning service afterwards if you feel your home requires it. 

Heavy lifting:

Unfortunately I will not be able to help you move heavy items such as washing machines or substantial furniture. Can’t risk knackering my back!

DIY, decorating and interior design:

I’m not trained or insured to do tasks such as drilling, hanging shelves, painting or adding wallpaper. I recommend that you book a trusted Handy Person or Interior Designer either before or after our declutter session.

Flat pack assembly:

If you decide to buy extra storage to help keep your home organised, I advise that you book a specialist flat pack assembly service such as Task Rabbit before I arrive to do the home organisation. Task Rabbit’s team have the power tools and expertise to put the flat pack together much faster than I can.

I sometimes ask clients for consent to use anonymous photos and videos of their home for the company’s social media and website. This helps other people to decide whether the service is right for them. If you feel comfortable with me sharing, I will protect your privacy by never tagging you or mentioning locations, names or addresses in these publicity materials. But if you don’t feel comfortable with this that’s absolutely ok. Rest assured I will never share images of your home without your permission.

I will however always take before and after photos and videos of each area of every home I work in. This is for insurance and planning purposes. The photos also provide us both with a record of the work completed and the visible difference made. These photos will be kept in the company’s secure digital files. 

If you cancel your appointment more than 14 days before your booked decluttering date, the full 50% deposit amount will be refunded to you within seven working days. Or alternatively, if you prefer, your paid deposit can be transferred to secure a later date that suits both parties.

If you cancel your appointment between 14 days and 48 hours before the booked time begins, half of your paid deposit will be retained by Seeking Serenity to cover administrative costs and the increased risk of not filling the empty slot. The remaining half of your paid deposit will either be returned to you within seven working days or you can choose to put it towards another booking at a later date if you like.

If you cancel an appointment with less than 48 hours' notice, the full 50% deposit will be retained by Seeking Serenity to cover the likely loss of work for that day. Any travel charges or other expenses paid in advance of your appointment will also be invoiced to you at the time of cancellation.

Full details of the cancellation policy can be read here in our Terms and Conditions.